Return Goods Policy
Unichem Pharmaceuticals (USA), Inc. (“Unichem”) is committed to excellence in customer service and satisfaction. Subject to the conditions set forth in this policy, Unichem will accept returns of its pharmaceutical products and issue a credit as appropriate.
Procedure for Returning Goods
All products eligible for return must be returned to Unichem’s approved return goods service contractor, Inmar RX Solutions, Inc.
Unichem Pharmaceuticals (USA), Inc.
C/O Inmar RX Solutions, Inc.
3845 Grand Lakes Way, Suite 125
Grand Prairie, Texas 75050
Unichem requires that prior to shipping return goods a Return Authorization (RA) must be obtained. To obtain an RA:
- Visit Inmar’s website at https://hrm.healthcare.inmar.com/.
- E-mail debit memo to rarequest@inmar.com.
- Fax debit memo to Inmar at +1 (817) 868-5343.
Return Documentation Requirements
- Valid originating Customer name & address
- Remit To name & address (if applicable)
- Debit Memo Number
- Customer Identification (DEA #, HIN, NPI)
- Product NDC, Lot Number, Expiration Date
- Quantity & Item Description
- Reason for Return
- Returning Entity Name
- Pricing/Contract Identification
Terms of Return Policy
- A valid Return Authorization (RA) Number must accompany all returns. RA Numbers are VALID for 30 days.
- All products must be returned within thirty (30) days of receipt.
- Reimbursement price will be based on the lower of contract price or current net invoice.
- Credit will be issued in the form of a credit memo only. Cash will not be issued.
Non-Returnable Product
- Items purchased at a special price or reduced cost (short-dated).
- Private label, repackaged products.
- Product more than twelve (12) months past the expiration date.
- Product damaged due to fire, flood, or improper storage.
